Items shipped from Allurspa.com, including ALLUR Warehouse, can be returned within 30 days of receipt of shipment in most cases. Return authorization may be required to start the return process. Some products have different policies or requirements associated with them. Products must be in their original packaging to qualify for a return. Return credit will be issued to the original payment method after we receive and inspect the products. Please contact ALLUR Returns Center and follow the procedures.
When returning merchandise purchased from Allurspa.com, shipping costs paid on the order are not refunded. Items can be returned within 30 days of receipt of delivery by contacting our Customer Service Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
The buyer is responsible for the cost of return shipping for international returns. A 30% restocking fee will be deducted from the return credit. All returned items must be in their original packaging to qualify for a refund.
We ask that you report any product defects within 15 days of you receiving your order. After 15 days, ALLUR will make every attempt to replace your product, however, charges may apply. Replacement requests always receive priority handling at ALLUR. We realize the delays they can cause. They are however subject to availability. Replacements are sent free of charge and we will cover any return shipping costs and the shipping of the replacement product. We will send you the return instructions accordingly. Do not discard the defective product until you receive instructions from ALLUR. Failure to return the defective product or failure to send pictures when we ask for them may result in delays and there may be a charge for the replacement item.